Changed your mind after receiving an original artwork? You have 14 days from the receipt date to notify us. You may:
  1. Choose to return the artwork for a full refund at the purchase price if the original artwork is damaged or does not match the description on the Gallery.
  2. Choose to return the artwork and receive a refund to your original payment method, minus a 20% processing fee applied to the total purchase amount.
  3. Replace it with another artwork. Sooty is pleased to assist you free of charge in finding a perfect piece.
Please note: Sooty Gallery will not accept the return of any artwork that has been stretched, cropped, or altered in any way post-purchase. Refunds will not be issued after the 14-day period in such cases. All return shipments must be arranged and shipped in the original packaging (including all accompanying certificates received upon order). All refunds will be subject to the exchange rate at the time of processing, and funds will be transferred in USD for transactions outside Vietnam. To request a return, please use the form located in the Contact Us section.

Sooty Gallery is committed to ensuring you find the artwork you love!